Terms & conditions.

Welcome to Custom Home Art. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products through our online store.

By accessing this website and placing an order, you agree to accept and comply with these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

This website is operated by Custom Home Art. Throughout the site, the terms “we”, “us”, and “our” refer to Custom Home Art.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

Custom Home Art specializes in handmade ceramic products and artisan home décor.

All products are handcrafted and may include slight variations in:

• color
• shape
• size
• glaze texture
• decorative details

These variations are part of the handmade process and are not considered defects.

Product images are for illustrative purposes. Actual products may differ slightly.

3. Made-to-Order Items

Many of our products are made to order.

Production begins after the order is placed and confirmed.

Because these items are handmade specifically for each customer:

• orders cannot be modified once production has started
• made-to-order or personalized products are non-returnable and non-refundable, unless they arrive damaged or defective.

4. Pricing and Payments

All prices are listed in U.S. dollars (USD) unless otherwise stated.

We reserve the right to change product prices at any time without notice.

Payments must be completed at the time of purchase using the available payment methods on our website.

We are not responsible for any additional fees charged by payment providers, banks, or currency conversion services.

5. Shipping

We ship orders internationally.

Shipping times may vary depending on:

• product production time
• shipping destination
• carrier delays
• customs processing

Estimated shipping times are provided for reference only and are not guaranteed.

Custom Home Art is not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

6. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To process your claim, please provide:

• your order number
• a description of the issue
• photos of the product and packaging

After reviewing the claim, we may offer:

• a replacement product
• a refund if replacement is not possible

Claims submitted after the reporting period may not be accepted.

7. Returns and Refunds

Due to the handmade and made-to-order nature of our products, returns and exchanges are generally not accepted.

Refunds may only be issued in the following situations:

• the item arrives damaged
• the item is defective
• the wrong product was shipped

Refunds will be issued to the original payment method once the claim is approved.

8. Intellectual Property

All content on this website, including but not limited to:

• images
• product designs
• graphics
• text
• logos

is the intellectual property of Custom Home Art and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Custom Home Art shall not be liable for any indirect, incidental, or consequential damages resulting from:

• the use of our website
• the purchase or use of our products
• shipping delays
• third-party services

Our total liability shall not exceed the amount paid for the purchased product.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the business operates.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Name: Glasso Group Inc
Address: 630 Morse Ave, Elk Grove Village, IL 60007
Email: shop@customhomeart.com
Phone: +1 847-637-0501